If an item has been incorrectly delivered or received in a damaged condition then please contact us and we will arrange collection of the item free of charge.
Upon receipt of the item and confirmation of the position we will refund the full value and any carriage costs.
All orders for delivery within the U.K. will be dispatched via courier service.
Providing stock is available we aim to dispatch all orders received by midday on any working day, for delivery before 5.30pm on the second next working day.
We will advise you by email when the goods are dispatched and when they should arrive.
If stock is not available or we are unable to dispatch the goods as indicated we will advise you immediately indicating the expected delay and give you the opportunity to wait for the ordered goods, to cancel the order or to order the nearest alternative. Except in the case of non-standard goods if you subsequently become unsatisfied with the agreed delivery date you have the opportunity to cancel you order at any time prior to delivery should you wish to do so.
Our courier service will attempt to deliver the goods in their normal way of business before 5.30pm If they are unable to deliver the goods because there is no one available or suitable to sign you may be required to contact them to arrange a mutually convenient delivery time
.A consignment number can be supplied allowing customers to monitor their delivery with the couriers but UK customers must allow at least 48 hours from the time of dispatch before contacting us for the consignment number
The full cost of any additional delivery requirements or service, weekend delivery, delivery before midday etc. must be borne by the customer.
We endeavor to deliver orders anywhere in the world to the delivery address given with the order. Arrangements for international deliveries will be confirmed by email and must be agreed by the customer prior to dispatch.
Where possible we aim to dispatch international orders within 24 hours of acceptance by the customer of our proposed delivery arrangements or any subsequently agreed delivery arrangements.
For international orders please allow 15 days, or such lesser time as we may have advised for delivery, before contacting us.
If the goods received appear visibly damaged on arrival, please do not sign for them. If however, you do sign for the goods and on opening the packaging the goods are found to be damaged or faulty, please contact us immediately.
The Massage Chair Company are the leading suppliers of massage products and massage chairs in the UK.